FAQ's
Frequently asked questions about Roadside & Towing Business
​
1. What is a local listing/citation and how many are there?
-
A local listing or citation is a representation of your business on websites that appear in search results. Examples include yellow pages, Google My Business, Foursquare, and Manta. There are over 200 such listings available.
​
2. How do I get more customers?
-
Methods such as Facebook, Instagram, Google My Business, contracts, motor clubs, and local businesses can help attract customers. There are numerous ways to achieve this goal.
​
3. How do you get customers?
-
To acquire customers, as a mobile service provider, we employ online strategies like social media, website optimization, search engine marketing, and local directory listings. Positive word-of-mouth referrals also play a significant role.
​
4. Where do I get roadside assistance insurance?
-
Roadside assistance insurance can typically be purchased from your own car insurance provider.
​
5. How much should I charge for my roadside assistance services?
-
Pricing should be adjusted based on location, competition, and other factors. A recommended starting price range is $55-$75, depending on your area. Researching the local market and positioning yourself competitively is advisable
​
6. What dispatch systems should I use for my roadside assistance business?
-
Towbook, Swoop, and Call Rail are recommended dispatch systems.
​
7. How long does it take to get calls through Google My Business?
-
You can expect your first call within about a month after submitting your activation code and verifying your business.
​
8. How long does it take to get calls on Google Ads?
-
After launching your Google Ads account, you can start receiving calls anywhere from 1-2 hours to 1-2 weeks, depending on various factors.
​
9. Do you need a license from the Bureau of Automotive Repair to have a roadside service?
-
The need for a license from regulatory authorities like the Bureau of Automotive Repair varies by location and the specific services offered. It's important to consult local authorities such as the DMV or transportation department for guidance on required licenses or permits.
​
10. What app do you use for locating people?
-
Popular apps for locating people include Google Maps, Waze, and GPS navigation systems integrated into dispatching or job management software.
​
11. Did you have to make yourself available 24/7?
-
Being available 24/7 is often necessary for roadside assistance providers to handle emergencies and customer needs. However, specific operating hours can be tailored to your business model and resources
​
12. How soon after you set up your Google Ads did you start receiving calls?
-
It varies, but typically calls start coming in within a few weeks of launching Google Ads. Monitoring performance and making adjustments are crucial for optimal results.
​
13. Would like to start a roadside here in AZ. Can you help?
-
Certainly! I can provide guidance on starting a roadside assistance business in Arizona. Please specify your needs, and I'll assist accordingly.
​
14. How to get started in roadside assistance?
-
To begin in roadside assistance, define your service scope (e.g., tire changes, jump-starts), obtain necessary equipment, acquire licenses and insurance, and market your services effectively through online platforms and local networks.
​
15. What tools do I need to get into roadside assistance?
-
The number of tools required depends on the services you plan to offer. Here is a recommended list:
1. Battery Pack - Essential for jump-starting vehicles. Recommended brands: JNC and NOCO.
Jump Starter - JNC
Jump Starter - NOCO
​
2. Gas Can** - For delivering gasoline easily. Any reliable brand holding 2-5 gallons will suffice.
Gas Can
​
3. LED/Flashlight** - Important for visibility at night. Opt for rechargeable models.
LED Light
​
4. 3 & 1.5 Ton Floor Jack** - Essential for tire changes and other services.
3 Ton Floor Jack
1.5 Ton Floor Jack
​
5. Funnel - Needed for vehicles with special funnel attachments.
Funnel
Red Funnel
​
6. Jumper Cables - Always carry a spare set for emergencies.
Jumper Cables
​
7. Pull Up Lockout Tool - Facilitates unlocking vehicles with manual locks.
Lockout Tool
​
8. Lockout Kit - Includes essentials for unlocking vehicles.
Lockout Kit
Long Rod
​
9. Rubber Mallet - Useful for loosening stuck lug nuts and more.
Rubber Mallet
10. Metal Mallet - Needed for tougher jobs like seized tires.
Metal Mallet
​
11. Breaker Bar - Essential for removing stubborn lug nuts.
Breaker Bar
​
12. Reflective Shirt - Enhances visibility and safety, especially at night.
Reflective Shirt
​
13. Faster Air Pump - Directly wired to the battery for efficient tire inflation.
Air Pump
​
14. LED Lights for Vehicle - Enhances visibility during roadside work.
LED Lights
​
15. Stripped Lug Nut Remover - Essential for removing damaged lug nuts.
Lug Nut Remover
​
16. Socket Set - Includes deep well, thin wall sockets for lug nut removal.
Socket Set
​
17. Power Inverter - Keeps devices charged while on the go.
Power Inverter
​
18. Hacksaw - For cutting through faulty tire release mechanisms.
Hacksaw
​
19. Spare Tires - Stock up on common sizes for emergencies.
Spare Tires
​
20. Gloves - Protect hands from cold and debris.
Gloves
​
21. Full Driver Set - Includes various screwdrivers for multiple tasks.
Driver Set
​
22. Full Socket Set - Necessary for battery installations and more.
Socket Set
​
23. Bluetooth Headset - Essential for hands-free communication.
Bluetooth Headset
​
24. Impact Gun/Wrench - Speeds up tire changes significantly.
Impact Gun - Ingersoll Rand
Impact Gun - Milwaukee
​
25. Wire Brushes - Cleans rusted parts effectively.
Wire Brushes
​
26. PB Blaster - Helps loosen tight lug nuts.
PB Blaster
​
27. Tire Plug Equipment - Essential for quick tire repairs.
Tire Plug Equipment
​
28. Jack Stands - Provides extra safety during tire changes.
Jack Stands
​
29. Terminal Cleaners - Ensures clean connections during battery installations.
Terminal Cleaners
​
30. Box Cutters - Useful for various cutting tasks.
Box Cutters
​
31. Spare Tire Release Tools - Necessary for vehicles with inaccessible spare tires.
Spare Tire Release Tools
​
32. Battery Analyzer - Enables battery testing and upselling opportunities.
Battery Analyzer
​
33. Spline Sockets - Required for vehicles with spline lug nuts.
Spline Sockets
​
34. Lug Nut Cap Puller - Essential for removing lug nut caps.
Lug Nut Cap Puller
​
35. Cell Phone Stand - Facilitates navigation and hands-free calls.
Cell Phone Stand
​
36. Allen Key Set - Useful for tasks requiring Allen keys.
Allen Key Set
​
This list provides a comprehensive overview of tools necessary for starting in roadside assistance, tailored to meet various service needs.
​
16. Can I be contracted with more than one club at a time? Should I disclose that when requesting to sign up to another?
-
Yes, you can hold contracts with multiple motor clubs simultaneously. However, it's crucial to review each club's terms and conditions to ensure there are no conflicts or exclusivity clauses. When applying to join another club, it's generally recommended to disclose any existing contracts to maintain transparency.
​
17. How do you get service contracts with insurance companies?
-
Securing service contracts with insurance companies is essential for a roadside assistance business. To begin, consult with insurance providers specializing in commercial auto, general liability, and workers' compensation insurance. Tailor your coverage to meet specific business needs. For further details, please refer to the contact information provided on my YouTube channel. I'm available to provide guidance and answer your questions.
​
18. Elaborate some more on how you acquire your customers.
Acquiring customers for a mobile service business involves a mix of marketing strategies and providing excellent service. Here are key approaches:
- Establish a professional online presence with a website and active social media profiles.
- Use local advertising channels like print media, radio, and targeted online ads.
- Build relationships with insurance companies, motor clubs, and other businesses for referrals.
- Provide exceptional customer service to build a reputation and encourage word-of-mouth referrals.
- Offer competitive pricing and additional services to attract and retain customers.
- Request online reviews and testimonials to enhance credibility.
​
19. What ton floor jack would you need for pickup trucks?
-
Selecting a floor jack for pickup trucks depends on weight capacity. A 3-ton floor jack is generally sufficient for most pickup trucks. Ensure it meets the specific weight specifications of the trucks you intend to service.
​
​20. When you start your roadside or towing business, how long does it take to get your first call?
-
The time to receive your first call varies based on factors like marketing efforts, local competition, and demand. Effective marketing across online platforms, social media, local ads, and networking can expedite customer inquiries and calls.
​
21. About how much does it cost to obtain a business license?
-
Costs for a business license vary by location and business type. Check with local authorities for precise fees and requirements. Generally, costs range from a few hundred to a couple thousand dollars, with potential additional expenses for permits and renewals.
​
22. What distances do you travel from your home base? 25 mile radius or 50?
-
The travel distance from your home base depends on your business model, operational capacity, and market demand. Some providers operate within a 25 or 50-mile radius, while others cover broader areas. Evaluate factors like travel time, costs, and customer needs when determining your service area.
​
23. What's the best quality jumpstart to buy?
-
Opt for reliable brands like NOCO, Schumacher, Stanley, or Clore Automotive when purchasing a jump starter. Consider factors such as power capacity, safety features, ease of use, and customer reviews to choose the best fit for your needs.
​
24. How do you get calls for services? Do you advertise?
To generate service calls, implement various advertising and promotional strategies:
- Establish an online presence with a professional website and social media profiles.
- Utilize local marketing through directories, newspapers, flyers, and business cards.
- List your business in online directories catering to roadside assistance.
- Network with local auto repair shops, insurance companies, and other businesses for referrals.
25. Do you take calls 24/7?
-
Availability for calls may vary based on your operational hours and schedule. Some providers offer 24/7 services for emergencies, while others have specific hours or on-call availability. Clear communication with customers about availability is essential.
​
26. I'm interested in starting my own roadside assistance business. How do I start?
To start your own roadside assistance business:
- Research market demand and competition.
- Develop a business plan outlining services, target market, and financial projections.
- Obtain necessary licenses, permits, and insurance.
- Purchase required tools and equipment.
- Set pricing and develop a marketing strategy.
- Focus on delivering exceptional service to build a positive reputation and attract customers.
Starting a business requires thorough planning and dedication. Seeking advice from experienced professionals and staying informed about industry trends can further support your success.
​
27. What app you use?
-
The app I use for my mobile service business may vary based on individual needs and preferences. Several popular apps for mobile service providers can streamline operations, manage appointments, and enhance customer communication, such as Towbook, Urgently, Honk and Roadside Masters. It's advisable to research and test different apps to find the best fit for your business requirements.
​
28. I want to start a road service business for commercial trucks. How much should I charge to go to someone?
-
When starting a road service business for commercial trucks, setting the travel fee involves considering factors like distance, time, fuel costs, and specific service requirements. Researching local market rates and assessing operational costs will help establish a fair and competitive fee. Additionally, factors like job complexity, urgency, and alternative service availability should be taken into account to ensure profitability while meeting customer expectations.​
​
​29. So Should I always collect payment before hand?
-
Yes, I typically collect payment before delivering the service. This practice ensures a smooth transaction and allows me to focus on assisting the customer without payment-related issues. Many service-oriented businesses commonly collect payment upfront, whether through cash, credit card, or mobile payment apps.
​
30. Can you help me out with a cashflow sheet for a mobile tire business?
-
Creating a cash flow sheet for a mobile tire business is essential for tracking finances effectively. Using spreadsheet software like Microsoft Excel or Google Sheets, develop a template that includes categories such as service revenue, equipment and vehicle costs, insurance, marketing, and other operational expenses. Regular updates with actual figures will provide insights into the financial health of your business and support informed decision-making.
​
31. Does the franchise provide assistance with all the setup, or are there separate roadside businesses involved?
-
Franchise setups vary; it's crucial to research the specific franchise under consideration. Some franchises offer comprehensive support for setting up your roadside business, including training, marketing assistance, and access to established systems. Others provide a framework and brand recognition but may require independent handling of certain setup aspects. Reviewing the franchise agreement and maintaining clear communication with the franchisor will clarify the level of support and any obligations involved.
​
32. I'm very keen on expanding my roadside business. Could you provide assistance?
-
It's great to hear about your interest in expanding your roadside business. While I can offer information and guidance here, I recommend seeking local resources and professional assistance to maximize growth potential. Industry associations, business development centers, and consulting agencies specializing in small businesses and entrepreneurship can provide tailored advice based on your specific business goals and market conditions.
​
33. Hey, I'm new to the market. How can I expand and move beyond low-paying jobs from Motor clubs?
As you enter the market, expanding your business and moving away from low-paying motor club jobs can be achieved through strategic approaches:
- Establish a robust online presence with a professional website, active social media profiles, and positive customer reviews.
- Focus on local marketing efforts, such as targeted advertising and building relationships with local businesses and dealerships.
- Differentiate your services with unique offerings and consider partnerships with insurance companies or fleet managers.
- Emphasize exceptional customer service, reliability, and efficiency to build a strong reputation and generate referrals.
- Continuously update skills and stay informed about industry trends to offer a diverse range of services.
​
34. Which insurance would you suggest for my business and commercial auto needs as I plan to start in Texas, but I'm unsure where to begin?
-
Selecting appropriate insurance coverage for your business and commercial vehicles in Texas depends on factors like service nature, vehicle count, and specific risks. Consult with an insurance specialist focusing on commercial coverage for roadside assistance businesses. They can evaluate your needs, consider local regulations, and suggest suitable coverage options such as general liability, commercial auto, and workers' compensation insurance from reputable providers.
​
35. What type of address do you use for your business: a virtual business address or a home address?
-
As a mobile service provider, you have choices regarding your business address. Some opt for a virtual business address, providing a professional correspondence address without a physical office. Others use their home address if compliant with local regulations. Verify with local authorities and seek advice from business professionals to determine the best option for your circumstances.
​
36. What are the differences, or why don't you subcontract work with insurance companies?
-
Deciding whether to subcontract with insurance companies is a personal business decision. Some prefer direct customer interaction to build their client base, while others value insurance company partnerships for customer referrals. Assess the pros and cons of each approach, including pricing control, customer relationships, and payment terms, to align with your business objectives and values.
​
37. Starting my roadside service, how do I get my name to appear at the front on Google?
To enhance your Google visibility, implement these strategies:
- Create a Google My Business listing with accurate business details and encourage satisfied customers to leave positive reviews.
- Optimize your website with SEO techniques, including relevant keywords, quality content, and reputable backlinks.
38. Do you need any insurance to protect yourself in case of incidents like a tire coming off or minor damage to someone's car?
-
Insurance coverage is highly recommended for your roadside assistance business to protect both yourself and your customers. Policies such as general liability, commercial auto, and workers' compensation insurance can address risks like vehicle accidents or property damage. Consult an insurance specialist familiar with commercial coverage to select appropriate policies based on your location and business need.
​
39. What is your most frequent service call on a daily basis?
-
You can receive calls for your roadside assistance business through various channels. Listing your business on Google, online directories, and your own website enables customers to contact you directly. Additionally, establishing relationships with insurance companies can lead to referrals. Consult an insurance specialist to explore coverage options tailored to your business requirements.
​
40. Does anyone know how to get a Google page unsuspended? My page has been on Google for a year, listed under towing services. Since I don't do tows and Google doesn't have a primary category for roadside assistance, I edited my profile and changed my primary category to locksmith. Then Google suspended my account, saying I don’t meet their guidelines.
-
Reactivating a suspended Google page can be challenging. Review Google's guidelines for business listings to ensure your business complies. Contact Google support for assistance in resolving the suspension and explaining your business's roadside services.
​
41. If Allstate sends a dispatch through email instead of Towbook for out-of-network calls, and you complete the call, do they charge back for any reason, saying you didn’t prove you did the call? Or do they not do things like that? I’m worried because they didn’t dispatch the call via Allstate.
-
Allstate's chargeback policies can vary, but generally, they may charge back for incomplete or disputed calls. Ensure you maintain clear documentation of all completed jobs, including email dispatch details, to avoid potential issues.
​
42. Has anyone ever worked with National Auto Club? Just wondering what they are like to work with?
-
Experiences with National Auto Club can vary. Research their reputation, payment practices, and contract terms before deciding to work with them. Seek feedback from fellow service providers to gauge their reliability and professionalism.
​
43. Any of you dealing with Roadside Protect? Similar to my situation with NSD, I applied for filler work and never heard back about approval, but then they called me out of nowhere with a job. Do they pay well? Are they timely?
-
Roadside Protect's payment and timeliness can vary, similar to NSD. Clarify payment terms and expectations before accepting jobs to ensure you're comfortable with the arrangement.
​
44. Best lockout kit?
-
The best lockout kit can vary depending on your specific needs and preferences. Some reputable options include Steck BigEasy Lockout Kit, Access Tools Emergency Response Kit, and Slim Jim Lockout Tool Set. Research and choose one that suits your requirements.
​
45. Where do you find contractors? We are looking for people to handle jobs we get calls about but don’t have drivers nearby. We have tons of calls in areas 1.5-2 hours away but have no one to take them. We had four calls over as many hours tonight for the same tire change, but it was too far to send one of our normal drivers.
-
Finding contractors for jobs in distant areas can be challenging. Consider networking with other service providers, using online platforms like Craigslist or Indeed to post job listings, or reaching out to local trade schools or automotive training programs to find potential contractors.
​
46. Has anyone had success running Facebook or Instagram ads for getting cash calls?
-
Running Facebook and Instagram ads can be effective for attracting cash calls. Ensure your ads target the right audience and highlight your services' benefits and competitive pricing to generate leads.
​
47. Has anyone been able to work with Urgently with a $300,000 policy? If so, how long ago did you sign up with them?
-
Success with Urgently and their insurance requirements can vary. Check their current policy requirements and reach out to them directly for the most accurate and up-to-date information on eligibility.
​
48. I want to start my own light service since I already have a nice pickup truck and then move into towing. I have no idea where to start. How much is insurance? Do you have to register your truck, and with whom? Can anyone break it down step by step for me? I'd really appreciate it!
-
Starting your own light service involves steps like obtaining commercial auto insurance, registering your truck with the local DMV, and potentially getting certifications or licenses for roadside assistance. Consult with local authorities and experienced operators for detailed guidance on the process.
​
49. Did anyone notice their call volume decrease after signing up with Beacon/Tow Magic?
-
Changes in call volume after signing up with Beacon/Tow Magic can vary by region and individual experiences. Some providers may notice fluctuations, while others may not. Monitor the impact on your business and adapt your strategy accordingly.
​
50. How do you set your own rate with Honk?
-
To set your own rates with Honk, you'll typically negotiate your pricing when signing up as a service provider.
​
51. Looking to start light-duty roadside service in AZ. Any advice on where to start, like LLC, insurance, certifications, etc.?
-
Starting a light-duty roadside service in AZ involves several steps. Begin by registering your business as an LLC, obtaining the necessary certifications or licenses, securing commercial auto insurance, and ensuring your vehicle complies with state regulations. Consult with local authorities and business advisors for guidance.
​
52. Is there any insurance company that is affordable for roadside-only services? General liability isn't too bad, but commercial auto insurance seems expensive, especially with quotes from Progressive or BiBerk. Any suggestions would be appreciated.
-
Finding affordable insurance for roadside assistance can be challenging. Explore options with local brokers who specialize in commercial auto coverage. Shop around and compare quotes to find a suitable and affordable policy for your specific needs.
​
53. For U-Haul truck and trailer tire jobs, how do you handle replacing the tires? Do you have a tire machine and balancer set up in your truck, or do you use hand tools and spoons like for 16-wheeler truck tires?
-
Handling U-Haul truck and trailer tire jobs can vary. Some operators may have a portable tire machine and balancer in their truck, while others may use hand tools and spoons for tire changes. The approach depends on your equipment and capabilities.
​
54. I want to do roadside assistance for light-duty vehicles. Currently, I work for a tow truck company and know how to do service. Can someone give me advice on how to start my own business?
-
Starting a roadside assistance business for light-duty vehicles involves steps like obtaining necessary licenses and insurance, setting up a reliable vehicle and equipment, marketing your services, and building a network of clients. Seek advice from local business development resources.
​​
55. Thinking about getting the NOCO jump starter. Has anyone tried this brand? Which series would you recommend for all-around use for light-duty vehicles? Or if you use one for medium or heavy-duty vehicles? I like and have always used the JNC jump pack but am looking for something smaller and lighter to carry.
-
NOCO is a reputable brand for jump starters. The specific series or model you choose depends on your needs. For light-duty vehicles, a compact and lightweight option like the NOCO Boost series may be suitable
​
56. What are you doing to drum up more business?
-
To drum up more business, consider investing in online advertising, creating a professional website, utilizing social media, networking with local auto repair shops, and asking satisfied customers for referrals.
​
57. What is the best way to generate income in roadside assistance without towing?
-
To generate income in roadside assistance without towing, focus on marketing your soft services effectively, building a strong online presence, offering competitive pricing, and providing excellent customer service to encourage repeat business.
​
58. What is the best jump box to have and use for semi-trucks? I am looking to get one and want to make the best decision on something that is affordable and worth the money.
-
To find the best jump box for semi-trucks, consider reliable brands like NOCO, Clore Automotive, or Schumacher. Look for models with sufficient power output and durability to handle larger vehicles.​
​
59. Can anyone help me with rates I should charge for just roadside (soft services) for Roadside Protect? I’m trying to figure out what others are charging.
-
Rates for roadside assistance with Roadside Protect depend on factors like location and service type. Research what others in your area are charging for similar services to determine competitive pricing.
​
​
​
​
​
​
​
​
​
​
​
​
​
At Roadside & Towing Marketing, we're committed to helping your business succeed online. Contact us today to learn more about our digital marketing services and how we can help you achieve your online marketing goals.